TradeWeb Design – Privacy Policy

1. Who We Are

TradeWeb Design
Hardwick House, 2 Agricultural Plain
Norwich, NR1 3FS, United Kingdom
Email: support@tradeweb.design
Phone: 01603 542330

TradeWeb Design is part of TradeOp Technologies Ltd.

2. Information We Collect

We may collect and process the following information:

• Personal details such as name, email address, phone number, and business name
• Enquiry information submitted via contact or booking forms
• Technical data including IP address, browser type, and device information
• Usage data relating to how you use our website
• Communication records when you contact us

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide requested services
• Arrange discovery calls and consultations
• Improve our website, services, and user experience
• Provide customer support
• Meet legal and regulatory obligations

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Consent – where you have given clear permission
• Contract – where processing is required to provide services
• Legal obligation – where required by law
• Legitimate interests – to operate and improve our business

5. Sharing Your Information

We do not sell your personal data. We may share information with trusted service providers who support our operations (such as hosting, analytics, or email services). Where relevant, we may refer you to partner platforms such as TradeOps or TradeSpring, but your data is not shared without your knowledge or consent.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

7. Cookies and Analytics

Our website uses cookies and similar technologies to analyse website traffic and improve performance. You can control or disable cookies through your browser settings. For more details, see our Cookie Policy.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability

To exercise your rights, contact us at support@tradeweb.design.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

10. Third-Party Links

Our website may contain links to third-party websites, including partner platforms. We are not responsible for the privacy practices of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at support@tradeweb.design.

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